Terms and Conditions for Liverpool Removals

These Terms and Conditions set out the basis on which Liverpool Removals provides domestic and commercial moving services in the UK. By making a booking, confirming an estimate, or allowing our team to begin work, the customer agrees to these terms. Please read them carefully before arranging any service. They are intended to explain the responsibilities of both parties, the scope of the moving service, and the limits that apply to our obligations. In these terms, we, us, and our refer to Liverpool Removals, and you or the customer refers to the person or business instructing the service.

The terms apply to all standard moving services, including house removals, office relocations, furniture transport, packing assistance, loading and unloading, and any related removal work agreed in writing or verbally prior to the job. Where any special conditions have been discussed, they will only form part of the agreement if accepted by us. Any changes to these terms must be agreed in writing by an authorised representative of Liverpool Removals. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in effect.

A removal quotation, whether provided online, by phone, or after a survey, is based on the information supplied by the customer. The final service may differ if the move involves additional items, access difficulties, parking restrictions, stair-only access, long carries, delays, or other conditions that were not disclosed before booking. Reasonable variations in charges may apply where the original information proves incomplete or inaccurate. We will always seek to inform you before applying any increase where time permits.

Booking Process

To book Liverpool Removals, the customer should provide accurate details about the property, the number and type of items to be moved, collection and delivery addresses, preferred dates, and any special requirements. Bookings are subject to availability and are only confirmed once we have accepted the work. A booking may be made after the customer accepts a quote and pays any required deposit or booking fee. Until confirmation is issued, no service slot is guaranteed.

Once a booking has been accepted, the customer is responsible for ensuring that all relevant information remains correct and up to date. This includes details about access, fragile items, parking arrangements, lifts, dismantling needs, or any item requiring specialist handling. If the move includes pianos, antiques, artwork, electrical appliances, or items of unusually high value, the customer must notify us in advance so we can decide whether additional care, equipment, or specialist support is required. Failure to disclose such information may affect the service, timing, and liability position.

We may refuse, delay, or suspend a booking if we consider that the work is unsafe, unlawful, beyond the agreed scope, or unsuitable for our vehicles or staff. Any timing given for arrival or completion is an estimate only unless we expressly agree otherwise in writing. Delays caused by traffic, weather, breakdown, access issues, or circumstances beyond our control do not constitute a breach of contract. Customers should ensure that they or an authorised representative are present at the agreed times to give instructions and approve the completion of the move.

Payments

Payment terms will be stated in the quotation, invoice, or booking confirmation. Unless otherwise agreed, payment is due on completion of the service on the same day. We may require a deposit in advance to secure a booking, particularly for larger moves, peak periods, or work requiring specialist arrangements. Deposits are normally non-refundable except where cancellation rights under these terms require otherwise.

We accept payment by the methods notified at the time of booking. If payment is not made when due, we may charge reasonable recovery costs, interest, or administrative fees to the extent permitted by law. We reserve the right to withhold delivery of goods, suspend further work, or retain items in our lawful possession until outstanding sums are settled in full. Any prices quoted are based on the assumptions described in the estimate and may be adjusted if the actual work differs materially from what was agreed.

Where the service is booked by a business customer, invoices must be paid within the period stated on the invoice. Business customers are responsible for ensuring that the person placing the booking has authority to bind the business. If payment is made by a third party, the original customer remains responsible unless we agree in writing to release that obligation. Any dispute about an invoice must be raised promptly and with reasonable detail, but undisputed amounts must still be paid on time.

Cancellations and Changes

The customer may cancel or reschedule a booking by giving notice as soon as possible. Cancellation charges may apply depending on how much notice is given and whether we have already incurred costs such as vehicle allocation, staff scheduling, parking arrangements, packing materials, or third-party charges. If cancellation occurs very close to the scheduled date, we may retain some or all of the deposit or charge a reasonable fee for losses actually suffered, subject to applicable consumer law.

We may cancel or change a booking where operational issues, safety concerns, adverse weather, road closures, vehicle breakdown, staff illness, or events outside our control make performance impossible or impractical. In such cases, we will aim to offer an alternative date or a revised arrangement. We will not be liable for losses arising from cancellation caused by events beyond our reasonable control, provided we act with reasonable care and communicate the position as soon as reasonably practicable.

If the customer is not ready for the move at the agreed time, or if access is restricted so that the work cannot proceed, we may charge waiting time, additional labour, or a return visit fee. If the move is abandoned because the customer fails to provide the necessary access, instructions, or payment, we may treat the booking as cancelled by the customer and recover reasonable costs. Any request to amend the service must be accepted by us and may affect pricing, timing, or availability.

Liability and Property Care

We will take reasonable care when handling your items and property, but removal work carries inherent risk. Except where prohibited by law, our liability is limited to losses caused by our negligence, breach of contract, or wilful misconduct. We are not responsible for damage resulting from items that were already fragile, poorly packed, incorrectly assembled, defective, or unsuitable for removal without special handling. Customers should ensure that loose items are secured and that drawers, doors, lids, and detachable parts are properly fastened where possible.

Where we pack items using materials supplied by us or where we provide a full packing service, we will exercise reasonable skill and care consistent with a professional removals service. However, we are not liable for breakage or deterioration arising from normal handling of goods, hidden defects, or wear and tear. Unless otherwise agreed, it is the customer???s responsibility to back up computer files, remove passwords, and disconnect utilities or appliances before the move. We do not accept liability for consequential loss, loss of profit, loss of opportunity, or indirect losses.

Our liability for damage to property, except in cases of fraud or death/personal injury caused by our negligence, shall be limited to the repair cost or replacement value of the affected item, taking into account its age and condition at the time of the move. The customer must notify us of any alleged loss or damage within a reasonable time after the service and provide evidence where requested. We may inspect damaged items before any settlement is made. Claims not raised promptly may be difficult to investigate and may not be accepted.

Insurance

We maintain insurance cover that is appropriate to the services we provide, but insurance is not a substitute for the customer???s own arrangements where valuable or unusual goods are involved. Customers are encouraged to check whether their home, contents, business, or transit insurance provides adequate cover during removals. If a customer requires cover for a declared high-value item or a particular risk, this must be discussed before the move so that suitable arrangements can be considered.

Any insurance-related claim must be supported by details of the item, its condition, the circumstances of the incident, photographs if available, and any other information reasonably required by our insurer or by us. No admission of liability will be made before an investigation is complete. If a claim is accepted, any payment will be made in accordance with the policy terms and these conditions. The customer must not arrange repair or disposal of the item before giving us a reasonable opportunity to inspect it, unless necessary to prevent further loss or danger.

Waste Regulations and Disposal

Where our service includes disposal, clearance, or removal of unwanted items, the customer must tell us in advance what is to be removed and whether any item may be hazardous, contaminated, or subject to special handling. We will only remove and dispose of waste in accordance with applicable UK waste regulations and only at authorised facilities. The customer must not ask us to dispose of items in a way that would breach environmental law, duty of care obligations, or site rules.

We do not accept prohibited waste unless expressly agreed in advance and lawfully permitted, including but not limited to asbestos, chemicals, medical waste, pressurised containers, paint in large quantities, batteries that require specialist handling, fridges with coolant issues, or materials that may pose a health and safety risk. If such items are discovered during the job, we may refuse to handle them, charge additional fees for the time spent, or terminate the relevant part of the service. The customer remains responsible for full disclosure of all waste and for any consequences of failing to do so.

Waste transfer documentation may be issued where required, and the customer agrees to provide accurate descriptions of the items removed. If a clearance forms part of the service, ownership of the items passes only when legally and safely accepted for disposal. Items left for removal should not include cash, documents, jewellery, or other personal valuables. We are not responsible for materials left inside discarded furniture or boxes unless we have expressly agreed to search or sort contents. All waste handling will be performed with reasonable care and in line with current regulations.

Customer Responsibilities

The customer must ensure that all items are properly prepared for transit unless a packing or dismantling service has been agreed. This includes emptying drawers where appropriate, disconnecting appliances, securing doors, and protecting delicate items. The customer is also responsible for safeguarding children, pets, and vulnerable persons during the move. We may refuse to carry out work that appears unsafe, unlawful, or likely to cause injury to staff, the customer, or third parties.

If the customer or their representative gives instructions during the move, we are entitled to rely on those instructions unless they are obviously incorrect or unsafe. Any request to move items through windows, over balconies, or by other unusual methods will be subject to our approval and may incur additional charges. We are not obliged to move items that are too large, too heavy, or too dangerous for the available access, equipment, or workforce. The customer should arrange appropriate parking permissions where needed.

When the move is completed, the customer should inspect their goods and property promptly and report any immediate concerns before our team leaves the site. If the customer signs a completion note, job sheet, or other acknowledgment, it will be treated as confirmation that the service was completed satisfactorily except for issues specifically recorded. The customer should keep a copy of any signed paperwork and any invoice or quote for reference.

Force Majeure

We are not responsible for failure or delay in performing our obligations where such failure arises from events outside our reasonable control. These may include severe weather, fire, flood, epidemic, industrial action, government restrictions, accident, road traffic disruption, terrorism, cyber incidents, or the failure of third parties essential to the service. If a force majeure event prevents or delays the move, we will seek to minimise disruption and may agree a revised date or scope.

In the event of a prolonged disruption, either party may have the right to cancel the affected booking without liability for further performance, except for sums already due for work properly carried out or costs reasonably incurred before the disruption. We will not be liable for losses caused by events that could not reasonably have been prevented, overcome, or mitigated. Customers should obtain their own insurance where they consider the risk significant.

Complaints and Disputes

If the customer is dissatisfied with any aspect of the Liverpool Removals service, they should raise the issue promptly so that we can investigate and seek an appropriate resolution. We may request photographs, item descriptions, witness statements, or other supporting information. Complaints will be handled in a fair and reasonable manner, but this does not affect any legal rights available to consumers under UK law. Any settlement reached will be without admission of liability unless expressly stated.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. If the customer is a consumer, nothing in these terms affects statutory rights that cannot be excluded or limited. Any dispute that cannot be resolved amicably may be brought before the courts of England and Wales, which will have exclusive jurisdiction except where the law requires otherwise.

These terms represent the entire agreement between the parties in relation to the service, except for any written variation or mandatory legal rights. No failure or delay by us in enforcing any right shall operate as a waiver of that right. Headings are included for convenience only and do not affect interpretation. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Liverpool Removals Terms and Conditions.